FREQUENTLY ASKED QUESTIONS (FAQs) ABOUT PELOTONS

Misc

One common question people have is they start out by trying Peloton through the Peloton Digital app. After the free trial expires, the Peloton Digital subscription is only $13 a month. They then purchase a Peloton Bike or Tread, and find out their cost has jumped from $13/month to $39/month. What is the reason for this big difference in price?

With the app, you get no metrics (besides heart rate), are limited to one user using the subscription, and don’t show up on the leaderboard.

With a full subscription through a Peloton device, you get full metrics (power, cadence, heart rate), are able to compete via the leaderboard, and can have multiple logins through your subscription (so you and multiple people in your household can work out on Peloton digital through the same subscription).

Category: Misc

Some people have reported that when they go to ride their Peloton they get an error screen with a message that says “No Command”, and has a picture of a dead Android icon (sometimes also referred to as the Peloton Dead Robot or Peloton Sad Robot). The bike obviously won’t work when this is happening. The first step would be to try turning it off and on again, as well as unplugging it from the wall, waiting 1 minute, and plugging it back in again.

If those steps don’t fix the “No Command” issue, try the following steps:

  1. Press and hold the power button and “volume up” buttons at the same time.
  2. Once the screen turns on, let go of both buttons at the same time.
  3. Use the volume down button to scroll to the menu item that says “Wipe Cache Partition”. Press the power button to select it.
  4. Once this process completes, use the power button to reset your Peloton.

If the steps above don’t work, or you don’t get to the system screen to select “Wipe Cache Partition”, try again, but only hold the power and volume up button for 3 seconds.

All your data is stored on the cloud, so you won’t lose any rides or history by resetting the cache partition. You will have to re-add your user profiles again, but once those are added, it will import all your history again!

Category: Misc

The Peloton app, website, bike and tread allow you to “Count Me In” for upcoming classes. At this time, there is no way to import that list of upcoming classes you are scheduled for into a calendar of any sort (Outlook, Google Calendar, iCal, gCal, etc).

However, if you visit the Peloton schedule from a desktop web browser and click “Count Me In” for a specific class, the popup then gives you an “Add to Calendar” link for that specific class. Your options are iCal, Google, Yahoo, and Outlook. You have to repeat this for each individual class that you want to appear on your calendar.

If you want an upcoming list of all classes for specific instructors, there is no native way to do this that Peloton provides. However, the team at reddit has created individual calendar links for each instructor. These are not updated dynamically or automatically, but rather once a week or so as the moderators have time.

Category: Misc

The short answer is after 100 workouts of the same type, Peloton will email you a code for your Peloton Century club shirt. We have a whole guide just for the century shirt though, including topics like shipping, sizing, eligibility, and more. Check out the full guide here!

Category: Misc

While not officially announced, it is very likely Peloton will have a Black Friday sale in 2019. Previous years have seen Black Friday specials where you get a free “The Works” accessory packages with the purchase of a bike. You can find details of any specials & sales here once they are announced!

Category: Misc

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