FREQUENTLY ASKED QUESTIONS (FAQs) ABOUT PELOTONS

Tread

An error case that can occur on Peloton bikes and treads is that after boot up, the screen either turns white and stays like that and doesn’t load anything else, or starts flashing or blinking a blank white screen.

Advanced trouble shooting steps involve factory reset (which won’t result in a loss of data, but can be annoying). First, we recommend you try the following steps to solve the issue – it seems to fix the error for a large number of people.

Solution for fixing the Flashing/Blinking White Screen of Death on Peloton

  1. Unplug the power cord from the base of your Peloton (on the Bike/Bike+, this at the very back)
  2. Unplug both cords that go into the back of the tablet/screen
  3. Press both the power button and volume up buttons at the same time. Hold both for 60 seconds
  4. Let go of both buttons, wait 10 seconds
  5. Plug both cords for the tablet back in
  6. Plug the power cord back into the base of your Peloton
  7. Press the power button on your Peloton to turn it back on and hopefully see a fully functioning screen again

If this fails to fix the issue, your next steps might be to try a factory reset, cache reset, or recovery boot. In rare cases a new screen is needed to fix the issue.

Categories: Bike, Tread

The Peloton Bike+ has a “Auto-Follow” feature that will allow that Peloton to control your resistance automatically. This feature is only available on on-demand rides that have target metrics added. Auto-Follow is not available on live rides. Also, not all on-demand rides get target metrics added – power zone rides, for example, do not, so auto-follow will not work on power zone rides.

Use of the auto-follow feature is optional, but when it is turned on, it will change your resistance as the instructor calls out changes. You can click one button on the screen at any point to turn it on and off, and even with it on, you can override it manually with the resistance knob.

The original Peloton bike does not have the ability to automatically control your resistance.

The Peloton Tread and Peloton Tread+ also do not have the ability to control your resistance automatically.

Categories: Bike, Tread

Yes, the screen on the Peloton bike and tread has a video camera! It is in the top center of the screen. However, it is not used for the instructors to see you.

Instead, the video camera allows for you to video chat with friends during the ride. You have the option to configure it so the feature is only available to people you follow, or are friends with. Or, you can set it so you can video chat with anyone on your current ride. You also have option to completely disable the feature.

If you click into someones profile on the leaderboard, you will see the option to video chat with them at the top, near their name. However, they also have to have enabled video chatting for you to initiate a chat with them.

Categories: Bike, Tread

Peloton’s official support topic & video on the subject recommends one use an “an approved electronic cleaner (one made specifically for use with LCD, Plasma, or other flatscreens)” for your tablet video screen. For the tread or bike frame, the recommendation is “use a gentle cleanser or damp cloth to wipe down and remove all sweat. Do not to use soap or water”

This still leaves a wide variety of options. The most important thing to keep in mind when purchasing your cleaning solution for your Peloton is to not use something with bleach or alcohol.

We polled the Peloton community, and the following products are the most widely used and recommend cleaning products to use to clean your Peloton bike or tread:

Wondering if you should use Clorox or Clorox wipes? Most Peloton installers specifically recommend against it as some have bleach. Let us know if you have any other recommended Peloton cleaning products we should add to our list.

Note – Links to the products above are affiliate links. By clicking through and purchasing, you support our site.

Categories: Bike, Tread

Ever wonder how loud the Peloton Tread is? Or wonder if it is suitable to install a Peloton Tread upstairs? The concern for most people is if they can hear the Peloton Tread downstairs while someone is using it. The short answer is – most people wouldn’t recommend having it upstairs if you have another choice.

Unfortunately, there are a lot of factors that go into this. First off is your Peloton Tread itself. Due to some manufacturing issues, several early users of the Peloton tread have problems with their base and need them replaced. One of the common issues is people report it is loud – some compare it to a jet engine. Others say while it is loud, it’s not louder than expected. If you are playing music through the built in speakers, and not through any bluetooth headphones, it’s possible the sound of the music would mask the treadmill itself – at least in the room you are in. That would not help with the noise underneath the tread. Here are a few quotes of users who have experience with the Tread being upstairs. Several people report hearing noise, but nothing too crazy:

Our bedroom is underneath the room the tread is in. My husband said it sounds like the furnace kicking on….Doesn’t shake the house~

We have ours upstairs and we don’t think it’s unnecessarily loud or shaking in the room below. No more so than our old tread.

Others have strong opinions about the noise:

We have ours upstairs and the room directly downstairs (our sons playroom) definitely can feel it. We didn’t have any other options so we make it work but if you can I would keep it downstairs.

We put ours upstairs. When you are downstairs it sounds like someone is rolling a bowling ball across the floor continuously. Haven’t noticed shaking though

I have mineup stairs and it rumbles for sure. We have some old windows that rattled a little bit so I added the tractor supply mat underneath and that made a huge difference. I didn’t have a first floor option so it wasn’t going anywhere else.

Put it down stairs if you can…mine is upstairs and it’s just so heavy the floor bounces.

The other biggest factor is the build of your house – including the height of the ceiling, construction of the floor and roof, and other factors. Generally speaking, if it is installed on anything other than concrete flooring, you will have some rumbling and noise. While it isn’t always recommended by Peloton, some people have had success using thick mats (like horse stall mats) underneath the Tread to dampen some of the noise and vibration.

So if you have some people saying that its sounds like a jet engine, and others saying they are able to use it while their baby sleeps in the next room – how do you know if it is right for you? If you have the bike, use that as your baseline. 99% of people report that the Tread is louder and nosier than the bike. Beyond that, you might just have to try it. And if you have the choice between having it on the ground floor and upstairs, if you are concerned about acoustics or noise, go with the ground floor!

Category: Tread

One common concern people who are looking into the Peloton Treadmill have is whether their ceilings are tall enough for the Tread. With a maximum 15% incline, there are certain requirements needed for the Tread. Peloton suggests the following minimum ceiling heights, based on how tall the people using the treadmill will be:

Ceiling HeightUser Height
Up to 7′Up to 5’2″
7′ to 7’6″Up to 5’7″
7’6″ to 7’8″Up to 6’1″
9′All heights

Said another way, if anyone using the tread is over 6′, Peloton recommends that the ceiling be 9′ tall or higher

When the Tread is at 0% incline, the deck height is at 11.5″ and the touchscreen height maxes out at 6′. When the incline is at the full 15%, the deck height is 18″, and the touchscreen height is then 6’6″.

One thing to keep in mind, if you really want the tread, and have drop ceiling panels, it is possible to remove some panels to create some extra head room! Tread instructor Matty Maggiacomo did just that when he had to teach his “Live From Home” classes in the Spring of 2020.

Category: Tread

Although Peloton has showrooms and stores available in both Canada and the United Kingdom, it has been impossible for people to order and get a Peloton Treadmill delivered to them. The issue is rumored to be due to the treadmills size and weight making it hard for Peloton to find reliable companies able to deliver the items to consumers. At this point, it seems that Peloton is waiting for the release of their smaller, cheaper version of the Peloton Tread (information on release date & timing in the linked post). Once that is released, that Treadmill version will then be available for sale in all countries. Since it will be smaller, it should fit in a lot more households and be less of an issue for delivery.

Category: Tread

Yes, the Orange Theory heart rate monitor & band will work and pair with Peloton equipment. Most of the time, it will pair seamlessly and work as expected. If you have issues doing the pairing, make sure to try the initial HR pairing via BlueTooth, as well as making sure the monitor is turned on before joining a class.

Categories: Bike, Tread

Both the Peloton Bike and Peloton Tread can share the same Peloton subscription – your monthly rate will remain at the $39.99 rate.

Categories: Bike, Tread

It depends. You may have two bikes on the same Peloton subscription, but they can not be ridden, or logged into, at the same time.

If you have two houses, a bike at each house, and there will never be overlap of people riding them, both bikes may share the same Peloton subscription.

If you have two bikes, either at the same house or at two houses but people may be on both at the same time, each bike will require its own subscription.

Note that the official response from Peloton support is that you will need two subscriptions. However, here is the workaround. When you purchase your second bike, your account gets loaded with a second “empty” subscription (which does not start billing you until a bike is activated to it).

When you activate your second bike, you are presented with a screen where you have to choose which subscription to tie the new bike to. You’ll see 2 subscriptions listed. One for your old bike, which will show “In Use”. And a second, new subscription, that shows available. The usual/normal/official method to activate the new bike would be to pick the second available/empty subscription – at which point you would have two active subscriptions, be billed twice, and be able to ride both bikes at the same time.

However, if you instead pick the subscription that is tied to your old bike, your new bike will claim that subscription. Your old bike will then be deactivated. You now are using your new bike, with your old subscription, so are only paying for one subscription. However, at this point, your old bike has no subscription, so if you turn it on, it loads the activation screen. You can repeat the same process to get your old bike back on the same subscription, but when you do that, the new bike then is inactive. This process can be repeated back and forth as you move between your two bikes, but it is impossible for both bikes to be ridden at the same time with this method.

Categories: Bike, Tread

The right side of the Peloton tablet screen is known as the leaderboard. The names that appear are either people who are currently on the ride live with you now, or people who have previously taken the workout (depending on if you have changed the filters).

The first number, to the left of the profile picture, is your rank on the leaderboard. If you are doing a live ride your rank will be out of the total number doing the live ride. If you do a workout on demand later, your rank will be out of people who happen to also be doing the ride currently. You are able to change your filters to instead see your rank out of everyone who has ever taken in.

The profile picture of any users can be clicked on to send someone a high five.

Next, you will see people’s leaderboard names, as well as the location, bio, and tribes the users are part of.

The last number, on the far right, is your current total output. This is a combination of your resistance and cadence. This number can be used to compare how difficult this ride was compared to other rides, as well as to “race” against other members.

You will also see a line on the leaderboard that says “X minute personal record (YYY) ZZZ”. The YYY is the total output for the ride or workout where you had the highest total output ever, known as your PR or Personal Record. The ZZZ number is your average output required to match the same output as your PR. If your current entry on the leaderboard is above this line, you are on pace to get a new PR. If your current entry is below this line, you are behind your previous PR pace.

What is the Peloton Leaderboard and what does it mean?? The right side of the Peloton tablet screen is known as the leaderboard. The names that appear are either people who are currently on the ride live with you now, or people who have previously taken the workout (depending on if you have changed the filters). #peloton #pelobuddy #leaderboard
What is the Peloton Leaderboard and what does it mean?? The right side of the Peloton tablet screen is known as the leaderboard. The names that appear are either people who are currently on the ride live with you now, or people who have previously taken the workout (depending on if you have changed the filters). #peloton #pelobuddy #leaderboard
Categories: Bike, Tread

Yes, it is possible to bookmark and save classes on the Peloton Bike, Peloton Tread, and Peloton digital app! To bookmark a class, click the ribbon at the top right of the class preview screen. The class will then be saved as bookmarked on your profile.

When searching for classes, one of the filter options is to view only the classes you have bookmarked, so you can then easily find the classes again.

Categories: Bike, Digital, Tread

The Peloton bike & tread frequently receive software updates and applies them automatically. When an update is applied, the screen will turn on. If you have your Peloton in the bedroom, you might notice a light randomly appearing – this is from an update being applied. To prevent this from happening, you can either completely power down your Peloton, or throw a towel or screen cover over your Peloton

Categories: Bike, Tread

Encore rides are pre-recorded rides that are being re-shown in the live workouts schedule. Since they are pre-recorded (usually in the last few days), there is no chance for new athletes to get a shout-out from the instructor. However, since they appear on the live schedule, these rides or runs usually have more athletes take part, resulting in a larger leaderboard. Also, stats & output on the leaderboard are tracked similarly to a live ride – everyone starts at 0 when the class starts (compared to an on-demand ride where you see people’s stats at various points of their own ride). This means you can compete with everyone in the class on the leaderboard.

Peloton FAQ's: Encore rides are pre-recorded rides that are being re-shown in the live workouts schedule. Since they are pre-recorded (usually in the last few days), there is no chance for new athletes to get a shout-out from the instructor. #pelobuddy #peloton #encoreride #encorerun
Categories: Bike, Tread

At this time, there is no pause functionality in the apps. Once you start a workout, you must finish it. If you stop a workout early, it will not count as a completed workout in your workout history or count towards any streaks or milestones.

Categories: Bike, Digital, Tread

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Get all your burning Peloton questions answered with Pelo Buddy's FAQ page. We have all the answers for Peloton users including information about the Peloton bikes, classes, and more! #peloton #pelobuddy
Get all your burning Peloton questions answered with Pelo Buddy's FAQ page. We have all the answers for Peloton users including information about the Peloton bikes, classes, and more! #peloton #pelobuddy