FREQUENTLY ASKED QUESTIONS (FAQs) ABOUT PELOTONS

Bike

There are 3 different points of adjustment on the Peloton bike. You can adjust the saddle height, move the saddle forward and backwards, as well as adjust the handlebar height. If you go into a Peloton showroom, any of the employees at any showroom will be happy to properly fit you on one of the bikes. All 3 adjustment points have numbers marked on them, so that you can write down your numbers in a showroom and take those back and set your home bike the same! If you wish to figure out your settings at home, one of the Peloton coaches, Christine D’Ercole, has a great video walking you through how the bike should be properly configured and how to do the measurements yourself. You can watch the video below or on her Facebook page

Peloton Bike Setup

Posted by Christine D'Ercole – Peloton on Monday, May 9, 2016

Category: Bike

The Peloton bike & tread frequently receive software updates and applies them automatically. When an update is applied, the screen will turn on. If you have your Peloton in the bedroom, you might notice a light randomly appearing – this is from an update being applied. To prevent this from happening, you can either completely power down your Peloton, or throw a towel or screen cover over your Peloton

Categories: Bike, Tread

Encore rides are pre-recorded rides that are being re-shown in the live workouts schedule. Since they are pre-recorded (usually in the last few days), there is no chance for new athletes to get a shout-out from the instructor. However, since they appear on the live schedule, these rides or runs usually have more athletes take part, resulting in a larger leaderboard. Also, stats & output on the leaderboard are tracked similarly to a live ride – everyone starts at 0 when the class starts (compared to an on-demand ride where you see people’s stats at various points of their own ride). This means you can compete with everyone in the class on the leaderboard.

Categories: Bike, Tread

At this time, there is no pause functionality in the apps. Once you start a workout, you must finish it. If you stop a workout early, it will not count as a completed workout in your workout history or count towards any streaks or milestones.

Categories: Bike, Digital, Tread

If you have ordered an accessory package, those will arrive separately from your Peloton bike. They will not always arrive before your installers show up to set up your bike for you.

Category: Bike

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