FREQUENTLY ASKED QUESTIONS (FAQs) ABOUT PELOTONS

Bike

An error case that can occur on Peloton bikes and treads is that after boot up, the screen either turns white and stays like that and doesn’t load anything else, or starts flashing or blinking a blank white screen.

Advanced trouble shooting steps involve factory reset (which won’t result in a loss of data, but can be annoying). First, we recommend you try the following steps to solve the issue – it seems to fix the error for a large number of people.

Solution for fixing the Flashing/Blinking White Screen of Death on Peloton

  1. Unplug the power cord from the base of your Peloton (on the Bike/Bike+, this at the very back)
  2. Unplug both cords that go into the back of the tablet/screen
  3. Press both the power button and volume up buttons at the same time. Hold both for 60 seconds
  4. Let go of both buttons, wait 10 seconds
  5. Plug both cords for the tablet back in
  6. Plug the power cord back into the base of your Peloton
  7. Press the power button on your Peloton to turn it back on and hopefully see a fully functioning screen again

If this fails to fix the issue, your next steps might be to try a factory reset, cache reset, or recovery boot. In rare cases a new screen is needed to fix the issue.

Categories: Bike, Tread

See also: How do I stop my Peloton pedals from making a clicking noise?
Or: There is a random clicking noise from my Peloton bike. Help?

First off, your bike should not be making random clicking noises. However, there are a few quick trouble shooting steps you can try before you have to reach out to Peloton support for next tier support.

The first thing to try when a random clicking noise is coming from the pedal area is to make sure your cleats are tight in your bike shoes. Get the screwdriver out and make sure they are completely tight.

The next area to look at is your pedals – specifically the part where the the cleat clips into the pedals. These sometimes have adjustments or screws that can come loose. Take care that, unless you intended to, you are not adjusting the float setting that would allow more flexibility of your cleats in the pedal.

Finally, if your bike isn’t 100% level, the clicking noise could be from one of the feet of the Peloton bike slightly tapping up and down on the floor (this would be more noticeable if your bike was not on carpet). Be sure all feet are level. You can also check the lock nuts on the feet as well, and make sure those aren’t loose and tapping on things.

If you’ve had a random clicking noise from your Peloton bike, and it was fixed by a different solution, let us know so we can provide trouble shooting tips on it for others!

Category: Bike

The Peloton Bike+ has a “Auto-Follow” feature that will allow that Peloton to control your resistance automatically. This feature is only available on on-demand rides that have target metrics added. Auto-Follow is not available on live rides. Also, not all on-demand rides get target metrics added – power zone rides, for example, do not, so auto-follow will not work on power zone rides.

Use of the auto-follow feature is optional, but when it is turned on, it will change your resistance as the instructor calls out changes. You can click one button on the screen at any point to turn it on and off, and even with it on, you can override it manually with the resistance knob.

The original Peloton bike does not have the ability to automatically control your resistance.

The Peloton Tread and Peloton Tread+ also do not have the ability to control your resistance automatically.

Categories: Bike, Tread

Yes, the screen on the Peloton bike and tread has a video camera! It is in the top center of the screen. However, it is not used for the instructors to see you.

Instead, the video camera allows for you to video chat with friends during the ride. You have the option to configure it so the feature is only available to people you follow, or are friends with. Or, you can set it so you can video chat with anyone on your current ride. You also have option to completely disable the feature.

If you click into someones profile on the leaderboard, you will see the option to video chat with them at the top, near their name. However, they also have to have enabled video chatting for you to initiate a chat with them.

Categories: Bike, Tread

Peloton’s official support topic & video on the subject recommends one use an “an approved electronic cleaner (one made specifically for use with LCD, Plasma, or other flatscreens)” for your tablet video screen. For the tread or bike frame, the recommendation is “use a gentle cleanser or damp cloth to wipe down and remove all sweat. Do not to use soap or water”

This still leaves a wide variety of options. The most important thing to keep in mind when purchasing your cleaning solution for your Peloton is to not use something with bleach or alcohol.

We polled the Peloton community, and the following products are the most widely used and recommend cleaning products to use to clean your Peloton bike or tread:

Wondering if you should use Clorox or Clorox wipes? Most Peloton installers specifically recommend against it as some have bleach. Let us know if you have any other recommended Peloton cleaning products we should add to our list.

Note – Links to the products above are affiliate links. By clicking through and purchasing, you support our site.

Categories: Bike, Tread

Yes, the Peloton bike actually does have a brake! The orange knob (the same knob you turn to control your resistance) doubles as the brake. Press down on it and it will stop the flywheel.

Category: Bike

All Peloton consumer bikes come with Look Delta pedals installed. If you need to purchase cleats (the gadget that goes on the bottom of your bike shoes to clip into the bike) to go with the bike, you want to purchase 3-bolt Look Delta Cleats.

You are of course welcome to change out your pedals to any other style that matches your preferences or existing shoes. Many people swap to SPD, or any other system. Changing your pedals on the Peloton will not void your warrant – besides, you can always swap them back if you need to!

Category: Bike

Yes, the Orange Theory heart rate monitor & band will work and pair with Peloton equipment. Most of the time, it will pair seamlessly and work as expected. If you have issues doing the pairing, make sure to try the initial HR pairing via BlueTooth, as well as making sure the monitor is turned on before joining a class.

Categories: Bike, Tread

Both the Peloton Bike and Peloton Tread can share the same Peloton subscription – your monthly rate will remain at the $39.99 rate.

Categories: Bike, Tread

It depends. You may have two bikes on the same Peloton subscription, but they can not be ridden, or logged into, at the same time.

If you have two houses, a bike at each house, and there will never be overlap of people riding them, both bikes may share the same Peloton subscription.

If you have two bikes, either at the same house or at two houses but people may be on both at the same time, each bike will require its own subscription.

Note that the official response from Peloton support is that you will need two subscriptions. However, here is the workaround. When you purchase your second bike, your account gets loaded with a second “empty” subscription (which does not start billing you until a bike is activated to it).

When you activate your second bike, you are presented with a screen where you have to choose which subscription to tie the new bike to. You’ll see 2 subscriptions listed. One for your old bike, which will show “In Use”. And a second, new subscription, that shows available. The usual/normal/official method to activate the new bike would be to pick the second available/empty subscription – at which point you would have two active subscriptions, be billed twice, and be able to ride both bikes at the same time.

However, if you instead pick the subscription that is tied to your old bike, your new bike will claim that subscription. Your old bike will then be deactivated. You now are using your new bike, with your old subscription, so are only paying for one subscription. However, at this point, your old bike has no subscription, so if you turn it on, it loads the activation screen. You can repeat the same process to get your old bike back on the same subscription, but when you do that, the new bike then is inactive. This process can be repeated back and forth as you move between your two bikes, but it is impossible for both bikes to be ridden at the same time with this method.

Categories: Bike, Tread

The right side of the Peloton tablet screen is known as the leaderboard. The names that appear are either people who are currently on the ride live with you now, or people who have previously taken the workout (depending on if you have changed the filters).

The first number, to the left of the profile picture, is your rank on the leaderboard. If you are doing a live ride your rank will be out of the total number doing the live ride. If you do a workout on demand later, your rank will be out of people who happen to also be doing the ride currently. You are able to change your filters to instead see your rank out of everyone who has ever taken in.

The profile picture of any users can be clicked on to send someone a high five.

Next, you will see people’s leaderboard names, as well as the location, bio, and tribes the users are part of.

The last number, on the far right, is your current total output. This is a combination of your resistance and cadence. This number can be used to compare how difficult this ride was compared to other rides, as well as to “race” against other members.

You will also see a line on the leaderboard that says “X minute personal record (YYY) ZZZ”. The YYY is the total output for the ride or workout where you had the highest total output ever, known as your PR or Personal Record. The ZZZ number is your average output required to match the same output as your PR. If your current entry on the leaderboard is above this line, you are on pace to get a new PR. If your current entry is below this line, you are behind your previous PR pace.

What is the Peloton Leaderboard and what does it mean?? The right side of the Peloton tablet screen is known as the leaderboard. The names that appear are either people who are currently on the ride live with you now, or people who have previously taken the workout (depending on if you have changed the filters). #peloton #pelobuddy #leaderboard
What is the Peloton Leaderboard and what does it mean?? The right side of the Peloton tablet screen is known as the leaderboard. The names that appear are either people who are currently on the ride live with you now, or people who have previously taken the workout (depending on if you have changed the filters). #peloton #pelobuddy #leaderboard
Categories: Bike, Tread

Yes, it is possible to bookmark and save classes on the Peloton Bike, Peloton Tread, and Peloton digital app! To bookmark a class, click the ribbon at the top right of the class preview screen. The class will then be saved as bookmarked on your profile.

When searching for classes, one of the filter options is to view only the classes you have bookmarked, so you can then easily find the classes again.

Categories: Bike, Digital, Tread

There are 3 different points of adjustment on the Peloton bike. You can adjust the saddle height, move the saddle forward and backwards, as well as adjust the handlebar height. If you go into a Peloton showroom, any of the employees at any showroom will be happy to properly fit you on one of the bikes. All 3 adjustment points have numbers marked on them, so that you can write down your numbers in a showroom and take those back and set your home bike the same! If you wish to figure out your settings at home, one of the Peloton coaches, Christine D’Ercole, has a great video walking you through how the bike should be properly configured and how to do the measurements yourself. You can watch the video below or on her Facebook page

Peloton Bike Setup

Posted by Christine D'Ercole – Peloton on Monday, May 9, 2016

Learn how to adjust a Peloton Bike and how to do a proper Peloton Bike fitting. There are 3 different points of adjustment on the Peloton bike. You can adjust the saddle height, move the saddle forward and backwards, as well as adjust the handlebar height. #pelobuddy #peloton
Category: Bike

The Peloton bike & tread frequently receive software updates and applies them automatically. When an update is applied, the screen will turn on. If you have your Peloton in the bedroom, you might notice a light randomly appearing – this is from an update being applied. To prevent this from happening, you can either completely power down your Peloton, or throw a towel or screen cover over your Peloton

Categories: Bike, Tread

Encore rides are pre-recorded rides that are being re-shown in the live workouts schedule. Since they are pre-recorded (usually in the last few days), there is no chance for new athletes to get a shout-out from the instructor. However, since they appear on the live schedule, these rides or runs usually have more athletes take part, resulting in a larger leaderboard. Also, stats & output on the leaderboard are tracked similarly to a live ride – everyone starts at 0 when the class starts (compared to an on-demand ride where you see people’s stats at various points of their own ride). This means you can compete with everyone in the class on the leaderboard.

Peloton FAQ's: Encore rides are pre-recorded rides that are being re-shown in the live workouts schedule. Since they are pre-recorded (usually in the last few days), there is no chance for new athletes to get a shout-out from the instructor. #pelobuddy #peloton #encoreride #encorerun
Categories: Bike, Tread

At this time, there is no pause functionality in the apps. Once you start a workout, you must finish it. If you stop a workout early, it will not count as a completed workout in your workout history or count towards any streaks or milestones.

Categories: Bike, Digital, Tread

If you have ordered an accessory package, those will arrive separately from your Peloton bike. They will not always arrive before your installers show up to set up your bike for you.

Category: Bike

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Get all your burning Peloton questions answered with Pelo Buddy's FAQ page. We have all the answers for Peloton users including information about the Peloton bikes, classes, and more! #peloton #pelobuddy
Get all your burning Peloton questions answered with Pelo Buddy's FAQ page. We have all the answers for Peloton users including information about the Peloton bikes, classes, and more! #peloton #pelobuddy