Last month, the CPSC issued an urgent safety warning for the Peloton Tread+, and urged customers to stop using it. Shortly after it came out, Peloton CEO John Foley issued a statement saying there were no recall plans, saying he “assure[d] you that we have no intention of doing so. The Tread+ is safe”
Today, that is changing as Peloton is initiating a voluntary recall for both the Peloton Tread and Tread+. Peloton has also put out a press release about the recall. Although both products are being recalled at the same time, they are for different reasons. The Tread+ recall is due to safety risk of being sucked under the Treadmill. The Tread recall is due to a high risk of the screen loosening or falling off.
In addition to announcing the voluntary recall, Peloton also shared they are temporarily stopping new sales of the Tread+ “and continues to work on additional hardware modifications”. The page to purchase a Tread+ has been removed from Peloton’s site.
You can see the formal recall notice for the Peloton Tread+ here. The Tread+ recall is due to reports of injuries of objects, people, and pets being sucked under the Treadmill.
A 6-year-old child recently died after being pulled under the rear of the treadmill. In addition, Peloton has received 72 reports of adult users, children, pets and/or objects being pulled under the rear of the treadmill, including 29 reports of injuries to children such as second- and third-degree abrasions, broken bones, and lacerations.
For the Tread+, this is the option on the recall:
Consumers should immediately stop using the recalled Tread+ and contact Peloton for a full refund until November 6, 2022. Consumers who return the Tread+ treadmill after that date will receive a partial refund. Peloton is offering consumers who do not want a refund the option of moving the Tread+ free of charge to a room where children or pets cannot access the treadmill, and is implementing software improvements to the product to automatically lock the Tread+ after each use and prevent unauthorized access by assigning a 4-digit passcode that will be required to unlock the Tread+.
The formal recall notice for the Peloton Tread (new lower cost one) is here. The recall for the new lower cost Tread appears to be for a different reason for the Tread+. The lower cost Tread is to fix the issue with the screen following off.
The firm is aware of 18 reports of the touchscreen loosening and six reports of the touchscreen detaching and falling. No injuries have been reported in the U.S. There have been reports of minor injuries such as abrasions, minor cuts, and bruises in Canada and the United Kingdom.
For the newer Tread, this is the option on the recall
Consumers should immediately stop using the recalled treadmills and contact Peloton for a full refund. Peloton is offering consumers who do not want a refund the option of waiting for a free inspection and repair that will secure the touchscreen to the treadmill to help prevent future incidents. CPSC and Peloton will provide an update when a timeline on that repair is made available.
Peloton and the CPSC put out a joint statement today, stating:
Today, the U.S. Consumer Product Safety Commission (CPSC) and Peloton are announcing two separate voluntary recalls of Peloton’s Tread+ and Tread treadmills.
Consumers who have purchased either treadmill should immediately stop using it and contact Peloton for a full refund or other qualified remedy as described in the press releases below.
Peloton has also stopped sale and distribution of the Tread+ and continues to work on additional hardware modifications
Peloton CEO John Foley had a quote in the article, stating:
The decision to recall both products was the right thing to do for Peloton’s Members and their families. I want to be clear, Peloton made a mistake in our initial response to the Consumer Product Safety Commission’s request that we recall the Tread+. We should have engaged more productively with them from the outset. For that, I apologize. Today’s announcement reflects our recognition that, by working closely with the CPSC, we can increase safety awareness for our Members. We believe strongly in the future of at-home connected fitness and are committed to work with the CPSC to set new industry safety standards for treadmills. We have a desire and a responsibility to be an industry leader in product safety.”
In the recall notice, it was reported the Peloton has sold around 125,000 Tread+ units, and around 6,500 new Tread units.