Over the past week, owners of the original Peloton Bike in the US & Canada have been ordering their free replacement seat posts for the original Peloton Bike. This is the fix the CPSC approved last week to fix the seat post for the Peloton Bike under the official recall.
However, most owners so far have had no estimate provided as to when the replacement seat posts might arrive.
On Friday, Peloton sent an email out to those who have ordered replacement seat posts to give them a shipping / delivery update. Unfortunately, it sounds like most members will have to wait a while longer to receive theirs.
Peloton is splitting owners into three groups, and shipping replacement bike seat posts in phases. Based on the criteria given for the groups, this is to get the seat posts out to those that are “most likely” to have the seat break, which as shared in the Canadian recall, is “primarily in users who are taller than 5’11” (180 cm) and above 250 pounds (114 kg)”
The first group (Group 1) is those who have their profile filled out and have indicated that they are over 250 pounds, or those are over 5’10” and those who don’t have a weight filled out.
The second group will be everyone without a height or weight filled in, “or in usage environments where that information may be unknown” (which would presumably be hotels and other such scenarios).
The final group is all other owners requesting seat posts.
Peloton shared that all Group 1 owners are expected to receive their seat posts by June 2, 2023 – which is two weeks from now, or three weeks from when the recall notice went out.
Peloton does not have any further guidance for owners in Group 2 or 3, instead directing those owners to check https://account.onepeloton.com/orderhistory beginning June 2nd for further updates & delivery estimates.
If you haven’t ordered your replacement seat post for the original Peloton Bike yet, you can do so here: https://www.onepeloton.com/replacement/checkout.
Peloton has stated the recall does not impact original Peloton Bikes in Australia, the United Kingdom, or Germany.
The full email sent to members today is below:
Thank you for requesting your Peloton original Bike replacement seat post as part of Peloton’s voluntary recall. Due to high demand, some of our Members will experience longer delivery times than we would like.
Please know our team is working hard to fulfill all orders and working closely with our supply chain partners to increase production of seat posts in order to meet demand as quickly as possible.
We are prioritizing fulfillment based on the following criteria and the Member data we have on file as of Thursday, May 18, 2023:
- Members who are above 250 pounds (113 kg) and Members who are taller than 5’10” (178 cm) with unknown weight in their profile
- Members without height and/or weight information in their profile, or in usage environments where that information may be unknown
- All other Members requesting seat posts
We expect Members in Group 1 to receive their replacement seat posts no later than Friday, June 2, 2023.
For Members in Groups 2 and 3, we appreciate your patience. Beginning on Friday, June 2, 2023, please visit https://account.onepeloton.com/orderhistory for the latest update on your projected delivery date. As we work with supply chain partners, we will provide ongoing updates via your Order History page.
In the meantime, if you have questions, please visit Peloton’s recall FAQs or contact our Support team here.
We appreciate your patience and thank you for being a Peloton Member.
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Absolutely maddening. They say “stop using the bike until the faulty part has been replaced,” and, you know, they’ll get around to sending it *some day.*