Peloton will completely end support for first-generation screen tablets, used on some older Peloton bikes, in June 2024. After a June 19, 2024 deadline, generation 1 screens will no longer be able to access any Peloton classes.
Members who own the generation 1 screen – also known as a Quartz tablet – can expect to receive an email from Peloton regarding the matter in the coming days.
Peloton shared the following information about the first generation Peloton bike tablets (Peloton Quartz screens) no longer being able to play classes.
On December 20, 2023 Peloton announced that we will be sunsetting support for the First Generation v1 Bike tablet. We are offering impacted members an opportunity to trade in their original Bike and upgrade to the Bike+ or upgrade their tablet at a discounted price until Wednesday, June 19, 2024.
If you have a First Generation v1 Bike tablet, starting June 19, 2024 you will not be able to access Peloton content without taking action. After this date, Members who choose not to upgrade will only have access to the Just Ride feature on their hardware.
If you’re unsure whether you have a generation 1 tablet (or a quartz Peloton tablet), note that generation 1 monitors were manufactured prior to September 2016 and have an orange power button on the top of the monitor. There are also detailed instructions for how to identify the model of your screen on the support page. These tablets should have a serial number starting with with 7201, 015, 014, or 0B0.
Peloton provides the below reasoning for why they are ending support for generation 1 screens:
These Tablets were sold only on our original Bike’s, between 2013 and 2016. The technology is now 10 years old and we are no longer able to provide a full user experience due to system constraints and limitations. We have a variety of new features you will be able to enjoy after upgrading, including Lanebreak, leaderboard updates, and our most recent home screen with personalization.
Back in 2019 Peloton ceased software support for this tablet, meaning that device owners have not received new features or updates since then. However, users have still been able to stream Peloton classes as they normally would. This will change in June 2024, when Peloton will stop enabling generation 1 tablets from receiving Peloton content. This means that those devices will not be able to play classes – they will solely have access to “just ride.”
Peloton is providing a $500 discount for members who would like to upgrade to the Bike+, or a $50 discount off of a new tablet to replace their original one (replacement touchscreens are currently placed at $375). Note that the discount for buying a completely new Bike only applies to a new Bike+ – not the original Bike, and not a refurbished Bike+. In addition, these discounts are not permitted to be used on top of the current holiday offers.
Those who plan to use the discount to purchase a Bike+ will have to fill out a Google form, and wait for customer support to reach out to them to set up their discounted order.
Impacted members will find their unique offer code for a discounted tablet, as well as information about how to trade-in at a discounted rate for a Bike+, in the email sent from Peloton in the next few days. There is also a robust FAQ section in the support page.
Those who have a generation 1 Peloton Bike screen will have until June 19, 2024 to make a decision about how to move forward.
If you are impacted – which option to you plan to take?
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