Peloton will completely end support for first-generation screen tablets, used on some older Peloton bikes, in June 2024. After a June 19, 2024 deadline, generation 1 screens will no longer be able to access any Peloton classes.
Members who own the generation 1 screen – also known as a Quartz tablet – can expect to receive an email from Peloton regarding the matter in the coming days.
Peloton shared the following information about the first generation Peloton bike tablets (Peloton Quartz screens) no longer being able to play classes.
On December 20, 2023 Peloton announced that we will be sunsetting support for the First Generation v1 Bike tablet. We are offering impacted members an opportunity to trade in their original Bike and upgrade to the Bike+ or upgrade their tablet at a discounted price until Wednesday, June 19, 2024.
If you have a First Generation v1 Bike tablet, starting June 19, 2024 you will not be able to access Peloton content without taking action. After this date, Members who choose not to upgrade will only have access to the Just Ride feature on their hardware.
If you’re unsure whether you have a generation 1 tablet (or a quartz Peloton tablet), note that generation 1 monitors were manufactured prior to September 2016 and have an orange power button on the top of the monitor. There are also detailed instructions for how to identify the model of your screen on the support page. These tablets should have a serial number starting with with 7201, 015, 014, or 0B0.
Peloton provides the below reasoning for why they are ending support for generation 1 screens:
These Tablets were sold only on our original Bike’s, between 2013 and 2016. The technology is now 10 years old and we are no longer able to provide a full user experience due to system constraints and limitations. We have a variety of new features you will be able to enjoy after upgrading, including Lanebreak, leaderboard updates, and our most recent home screen with personalization.
Back in 2019 Peloton ceased software support for this tablet, meaning that device owners have not received new features or updates since then. However, users have still been able to stream Peloton classes as they normally would. This will change in June 2024, when Peloton will stop enabling generation 1 tablets from receiving Peloton content. This means that those devices will not be able to play classes – they will solely have access to “just ride.”
Peloton is providing a $500 discount for members who would like to upgrade to the Bike+, or a $50 discount off of a new tablet to replace their original one (replacement touchscreens are currently placed at $375). Note that the discount for buying a completely new Bike only applies to a new Bike+ – not the original Bike, and not a refurbished Bike+. In addition, these discounts are not permitted to be used on top of the current holiday offers.
Those who plan to use the discount to purchase a Bike+ will have to fill out a Google form, and wait for customer support to reach out to them to set up their discounted order.
Impacted members will find their unique offer code for a discounted tablet, as well as information about how to trade-in at a discounted rate for a Bike+, in the email sent from Peloton in the next few days. There is also a robust FAQ section in the support page.
Those who have a generation 1 Peloton Bike screen will have until June 19, 2024 to make a decision about how to move forward.
If you are impacted – which option to you plan to take?
Support the site! Enjoy the news & guides we provide? Help us keep bringing you the news. Pelo Buddy is completely free, but you can help support the site with a one-time or monthly donation that will go to our writers, editors, and more. Find out more details here.
Get Our Newsletter Want to be sure to never miss any Peloton news? Sign up for our newsletter and get all the latest Peloton updates & Peloton rumors sent directly to your inbox.
Firstly, I absolutely love my Peloton and this no way impacts me because I have the 2nd generation. Having said that, for the price you pay for both the bike and the membership what they are doing to their costumers in this case is unconscionable. To ask people (especially in this economy) to pay for a new bike or screen is absurd. It’s Peloton’s choice to no longer support their product so why should that fall to the consumer? This is bad business and if it did impact me I would start a class action suit and I certainly would cease being a member of their “community”. In fact, that’s what Peloton likes to call their customers, a “community “. Well if my “community” treated me like this, I’d pack up and move out quickly.
I would propose a class action suit. Unless they can show anywhere in the original contract giving them the right to thos egregious action they are in breach of contract. And if it was in the published materials it was not adequately disclosed. This is a horrendous business and public relations move and should be treated as such in the media
This doesn’t impact me but I think this is a bad move on Peloton’s part. It’s fine to stop supporting old tech. What’s not OK is intentionally bricking or making tech obsolete. It’s wasteful and does represent the values of many Peloton users. It definitely makes me wary of purchasing additional Peloton equipment in the future for fear that they’ll remove functionality.
*correction, doesn’t represent
Bad move, Peloton! Although daughter’s bike is not affected, I believe my son’s is! He’s had his for quite some time, and I cannot imagine that he’d be happy spending even more money on this bike. The responsibility to make sure these bikes have the capacity to perform as Peloton markets them, should NOT, rest on the consumer. The CONSUMER, should get what was marketed to them. What they shelled out, for this, EXPENSIVE, INVESTMENT. This is just wrong.
I agree with the other posters. This is terrible. I don’t think my bike is impacted, although I bought it in 2017 used. If the tech is no longer supported, they should replace the tablets for free, not punish their longest and most loyal customers! Peloton already has a PR problem, why on earth would they think this is a good idea?
I have been seriously considering a Peloton, but after this, I’m not so sure. I despise companies who do this to their customers, and in the long run, it’s a terrible business plan.
I will be looking in to starting a class action suit. I have the first generation bike. I paid a lot of money for it. I should NOT have to pay $375 for a new monitor because they can’t support the software. Figure it out Peleton.
They should replace the tablet part for free or discount a new bike by the price of the tablet. Judging by the constant luxurious vacations these instructors are on, Peleton is not hurting and this is disgraceful. I’m getting tired of scrounging to pay my fee to watch them luxuriate on the regular.
Wow. I guess this shouldn’t be a surprise to any PTON investors. At least the decision whether or not to cancel my subscription will be an easy one! Farewell to my fellow Pelotoners!
I am a peloton user & don’t agree with the reasons are sharing for being upset. How many iPhones or other phone brands have you purchased over a 10 year period? How many computers have you purchased over a 10 year period? The technology changes & most computer tech is obsolete within 6 months of release. Peloton gave bike 1s a 10 year run & are now doing the right thing by giving customers the option to purchase a new screen or a new bike at a discount.
The one constant in the retail world is change. We all know it even if we don’t like it.
Ten years is longer than a cell phone and most of today’s cars last. For $375, that’s a reasonably priced upgrade.
It’s not unreasonable to expect first gen tech to become obsolete after *10* years.
You replace your phone every two years, or your TV every 5-7 years. But you aren’t (empty) threatening Apple or Samsung with a class action.
$375… start making coffee at home instead of getting $5+ at Starbucks and the screen will be paid for in 2.5 months.