Peloton has informed members of an issue with a recent software update on hardware devices. Some members have experienced problems with the software update properly installing, resulting in their device being locked. The devices impacted are the original Bike, Bike+, Tread, Tread+, and Row.
Today Peloton sent an email to members informing them of the issue, and offering a fix that will most likely address the problem:
We would like to update you on the status of our most recent software update for Bike, Bike+, Tread, Tread+, & Row. Some Members have reported issues with the software update not installing properly. When this happens, your equipment may become locked on a ‘installing updates’ or blank screen.
Our team has been working to quickly address this, but if you are impacted when you install the update, completing a factory data reset will resolve the problem in almost all cases.
You can read the entire text of the email at the bottom of this article.
This issue was first identified on August 17, 2023 with an official incident report on the Peloton status page.
Members who have experienced this issue have been able to successfully regain access to their device through conducting a factory reset. The steps to do so are outlined below for the Peloton Bike:
Bike Factory Reset instructions:
1. Turn the touchscreen off by holding down the power button and selecting “Shut Down”. OR ( disconnecting and reconnecting power cable)
2. Hold down the volume up button and keep holding
3. Press the power button on the touchscreen until the touch screen powers on and the Peloton logo will appear
a) If the Android Recovery screen appears, skip to step 7.
4. A menu will appear to the left of the Peloton logo, with “Select Boot Mode” and the options “Recovery Mode”, “Fastboot Mode” and “Normal Boot”.
5. Use the volume up to navigate and the volume down to select. Navigate using the up volume key to “Recovery” and use the down button to select it.
6. You will see a screen with text that says “No command.” From this screen, hold the power button, tap the volume up button, then release the power button. This will allow access to the advanced system recovery menu.
7. Use the volume buttons to navigate to “Wipe All User Data / Factory Reset” and use the power button to select it.
8. Confirm by selecting “Yes –Delete All User Data. Once the data has been wiped, select “Reboot System Now.”
9. You will then be prompted to log in to your Bike using your username and password
Factory reset instructions for other hardware devices can also be found via the official incident report. Note that performing a factory reset does not erase your profile, class history, or settings – you will simply need to log back into your device once the reset is complete.
Have you experienced this recent issue related to a new software update with your device?
The full email from Peloton can be found below:
We would like to update you on the status of our most recent software update for Bike, Bike+, Tread, Tread+, & Row. Some Members have reported issues with the software update not installing properly. When this happens, your equipment may become locked on a ‘installing updates’ or blank screen.
Our team has been working to quickly address this, but if you are impacted when you install the update, completing a factory data reset will resolve the problem in almost all cases.
You will not lose any of your class history or other data when you complete a factory data reset. Once the reset is complete, you will log back into your device and resume your workouts with the expected experience and all of your class history and other data.
Instructions for completing a factory data reset can be found at https://status.onepeloton.com/.
We apologize for any inconvenience this may have caused you including longer than expected hold times with Member Support. We strive to provide software updates that add new features and enhance your experience with Peloton. We are working diligently to ensure this is resolved quickly and does not occur with future updates.
Thank you for your continued patience, support, and loyalty to Peloton. We are grateful to be a part of your fitness&nb sp;journey.
Together We Go Far,
Peloton
Support the site! Enjoy the news & guides we provide? Help us keep bringing you the news. Pelo Buddy is completely free, but you can help support the site with a one-time or monthly donation that will go to our writers, editors, and more. Find out more details here.
Get Our Newsletter Want to be sure to never miss any Peloton news? Sign up for our newsletter and get all the latest Peloton updates & Peloton rumors sent directly to your inbox.
Any info on this. Did factory reset now my tread speed or incline won’t work at all. Screen powers on hit that’s it
I am having the exact same issue. I was told I had to buy a new base for $1100+, plus an additional $159 for technician. My tread is 1.5 years old. Unreal. Calling to talk to someone else tomorrow.