There is new Peloton AI chat bot being beta tested on the Peloton website.
Peloton’s AI chat bot has been appearing intermittently for some individuals who visit the Peloton blog. It begins by introducing itself as “Peloton AI (BETA)” and says it is available to answer your questions about Peloton, including being able to provide class suggestions. The chat bot also notes the caveat that it is “AI-powered, so I may not always get things right.” Although it is still early on in the beta of the chat bot, we did encounter a few of those areas where it goes things wrong.
The Peloton AI chatbot has been appearing on Peloton’s blog webpage – among other places. People may see it on their mobile phone or on a desktop browser – but it is not always showing.
Depending on what device you access it on, you may see the chat bot window in different places. On a mobile device the AI chat bot window appears at the top of the page, just below the “PELOTON THE OUTPUT” header. The chat bot window displays, “Ask me anything.”
For those who access it via a desktop browser, it appears more like a pop up. On the desktop version, it displayed at the bottom of the webpage.
The new Peloton AI chat bot is designed to answer a range of questions. For example, you can ask it for what some of the most popular classes on the platform are, and it will share a list of suggested classes.
However, asking it for a more specific subset of classes did not return the expected results. When asked what some recommended Broadway classes are, it returned some artist series classes, rather than any of the featured Broadway series or more general Broadway classes.
The AI chat bot would not respond to questions about what the least popular classes are. However, it would say who some of the most popular instructors are – though doesn’t tell you what criteria it is basing it on.
The chat bot would respond to questions about creating a suggested training plan – although it wasn’t the type of results we expect most members would be looking for. When prompted to create a 5-day training plan, it simply responded with 3 classes and no additional guidance. Even though it was asked to include both Bike & Tread, it only included rides.
When prompted to be more specific, it provided a link to this blog post.
It also can not directly share information about the upcoming class schedule with you. When asked for when Cody Rigsby’s next class was – it simply provided a link to this page and wasn’t able to pull in that data from the Peloton class schedule.
The chat bot was able to answer questions about the Tread+ recall, and the rear safety guard offered as the fix to existing members.
When asked some more specific questions, we saw mixed results. When asked, “Who is Matt Wilpers?” the chat bot responded that Matt is a Peloton instructor for Bike and Tread classes. This is technically correct – although Matt Wilpers also teaches rowing classes. To expand on that question, we asked if Matt teaches on the Row. At first, the AI chat bot answered incorrectly that “Matt Wilpers does not teach rowing classes.” However, when the chat bot was then asked who does teach rowing classes, it correctly included Matt in the list of Peloton’s rowing instructors.
When we asked the AI chat bot minutes later whether Matt Wilpers taught rowing classes, it correctly answered that he does – after giving us the wrong answer the first time.
Another instance where the chat bot got the facts wrong was when asked about the price of the Peloton row. It responded that the Peloton row costs $2,995 – even though the price was raised to $3,295 last month.
In addition, when asked about Kendall Toole, it responded as if she was a current instructor – and didn’t seem to know that she is no longer with the company.
When asked which instructors left Peloton in 2024, the chat bot correctly answered that three instructors left during the process of contract negotiations followed by Tobias Heinze. However, when followed up with, “Which ones?” it merely repeated the earlier answer.
The intro notes that the chatbot can help you get started – and when asked, guides the user towards classes that are more beginner friendly.
The links it suggested appear to be trying to go to specific sub-filters of the Peloton app, but when accessed via web browser, just go to the full list of cycling classes rather than just the beginner, or music-first rides.
As clearly noted on the tool, this Peloton AI chatbot is in the beta phase – and will be updated as time goes on to hopefully improve on some of its responses, as well as to expand on the type of questions it can answer.
Would you have a use for a Peloton AI chatbot?
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