Peloton appears to be currently experiencing an outage on the app and hardware devices such as the Bike, Tread, Row, and Guide. The outage is impacting the ability to take live and on-demand classes, as well loading profile information or class content. As of publishing time the web browser does not appear to be affected by this outage.
We will share updates regarding this ongoing Peloton outage as they become available on this post.
Update – This seems to be resolved around 4:30pm ET.
The outage reportedly began around 4:05pm ET on October 30, 2023. When trying to view the list of on-demand classes in the library, members are seeing the following message: “There was a problem loading the library.” Members impacted by the issue are also unable to join live/encore classes.
Peloton has already posted an official incident report on the status page; however, the post suggests that the outage is only affecting the app even though members are reporting issues with their hardware devices as well.
The status report reads: “We are currently investigating an issue with Peloton-App—Member-Facing” and was posted at 4:09pm ET.
At 4:22pm ET Peloton posted the following update: “We have pinpointed an issue associated with one of our service providers and are currently collaborating with them to implement a solution.”
At 4:23pm ET Peloton posted that they have identified the problem are working on a fix: “The issue has been identified and a fix is being implemented.”
Peloton then posted at 4:39pm ET that “A fix has been implemented and we are monitoring the results.”
Until the issue is addressed, members will be unable to access the Peloton platform on their app or hardware device. However, the web browser appears to remain functional.
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Studio.onepeloton.com website also does not allow login and the ability to see booked classes, or other services
The last few days I’m getting unable to load class (as I’m in them) or it just freezes. Very frustrating, no reply from support. Glad I’m paying g $60 a mo th for this