Peloton has quietly made a change to the standby process at Peloton Studios.
Previously, members interested in getting into a live class at the last minute (who didn’t have a confirmed spot) technically needed to already be on the waitlist in order to be added to the standby list. There is typically a guard standing at the entrance to the studios checking to ensure those entering are either registered for a class or on a waitlist. This meant that, officially, people could not walk in off the street and get into a class at the last minute (there were known to be exceptions made to this official policy from time to time).
However, Peloton has changed this policy and will now allow anyone to join the standby list at the studio, even if they are not on the waitlist. This means that if you are not officially booked in a class or on a waitlist spot, you can walk into the studios beforehand and have a chance to get into a class at the last minute through the standby list.
Last minute openings in classes are still filled from the standby list through a randomized lottery system (you will get a text on your cell phone whether you get in or not) – it does not matter how early you were added to the waitlist, and moving forward, it will not matter if you were not officially on the waitlist. The standby list is by no means a guarantee, but it does provide the potential opportunity for getting into a class.
In addition, Peloton used to have a guard stationed on the upper level of PSNY to ensure that people who were solely coming in to shop at the Peloton retail location were not able to go downstairs where classes took place – and attempt to secure a spot on the standby list.
This is reportedly changing, and Peloton will now allow more movement between the two spaces. However, this is the type of policy that Peloton can quickly and easily change depending on how it works out in reality; if it causes too much chaos and confusion with too many extra people around while classes are being filmed, Peloton could revert back to more restrictive practices.
Peloton instructor Ally Love recently took to Instagram to explain some of these new practices to members and spread awareness. She emphasized that the front doors of the studios are open and accessible to members, and it is possible to get into a class even if you’re not officially booked or waitlisted. Ally attributed this to two main reasons.
First, people will book a class and not show up. This happens with fitness classes all the time, and Peloton is no exception. Ally shared that this occurs especially often on Monday mornings when she teaches; in fact, there were two empty bikes in her July 22nd cycling class. Second, even members who are on the waitlist may not show up because there is no guarantee they will make it into the class. Thus, if Peloton has no-shows for a class and they only have a few minutes to fill those spots, it is possible to get into a class with no prior registration. Of course there are no guarantees, but Ally encouraged members to show up and see what happens.
Peloton periodically makes changes to their studio processes and procedures. Earlier this year they removed the online queue system for booking reservations.
If you’re interested in booking a class at PSNY or PSL, be sure to check out our comprehensive guide and tips and tricks containing everything you need to know.
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