In the early hours of this morning on October 20, 2025, Peloton was impacted by an outage that left some members unable to take classes or access various parts of the Peloton services.
Update 2 – As of 4:30pm ET, Peloton shared that the main systems are online, including the ability to browse & take Peloton classes. They did share that the Studio booking website (for taking in-person classes) remained down.
Update – After being back online a few hours, parts of Peloton started going down again around 11:00am ET, as AWS continued to have more issues. Peloton has said “We are seeing another spike in errors across several Peloton services. The team is investigating with our partners.” This remains the latest update as of 1:30pm ET.
This was caused by an issue with Amazon Web Services (AWS) – one of the underlying tools Peloton uses for hosting their websites & powering the Peloton platform.
This AWS issue was widespread, and impacted many sites around the world – not just Peloton.
AWS started tracking the outage around 3:00am ET, and around 5:00am ET, shared they found the root cause to be DNS issues for one of their services. They rolled out a fix, and have continued to share detailed updates. The latest at time of publishing was around 7:00am ET, where they shared they were working towards full recovery of all of their services.
Peloton created their own outage, where they confirmed that the Peloton issues were related to the AWS outage.
At around 6:00am ET, Peloton shared that
“We are seeing recovery from the AWS outage and are actively monitoring all platforms and services. There may be delays in Insights and Recommendations as we wait for full recovery.”
With that update, most members seemed to be able to take Peloton classes again. However, as the status update mentions, there may be a few pieces on Peloton that are delayed and still coming back online.
Social media was full of people reporting issues with Peloton, and trying to confirm whether others were impacted by this issue.
This is Peloton’s second major outage this month. On October 9th, there was an issue that caused on-demand classes to be available for around 4 hours.
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How do you report these issues? Looked online when I was having issues and one peloton said all systems operational ?
I did a ride on my bike during the outage (around 11:30am eastern) and as of now (3:15pm) it’s not showing on my app. I don’t want it to affect my streak or weekly plan! called peloton customer service and they said not to do anything until the AWS outage was resolved. I’m contemplating running the ride again on the app, but I’m not sure if it’ll restore properly… anyone else having similar issues?