Over the last 48 hours, some owners of the Peloton Guide have been experiencing a bug with their devices.
For people having issues, they are seeing a “Critical Error with the camera” message on their Peloton Guide device – and are unable to use it to take classes.
Initial responses from Peloton customer support were mixed – with some agents stating that is was a known issues and to just do a factory reset, while other agents suggested that members devices were broken and they simply needed to order a new Guide to fix it.
On social media, there were a large number of users reporting issues, suggesting this was some underlying bug causing it.
Now, Peloton has created an official incident report about the bug – and a fix is in the process of rolling out.
The original bug report stated that for most people, a factory reset of the Peloton Guide would fix the critical error with the camera message.
Peloton seems to have now solved the root issue and a new software update should fix the issue. The latest status is:
The root cause of this issue has been identified and a fix has been released. If you encounter this issue, please update your device to the latest software.
So for anyone running into this issue, a software update should hopefully fix the issue and return the Peloton Guide to a working state again.
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