There is currently a bug impacting the Peloton on-demand library.
This is causing Peloton to be down for many users, as they are not able to view, browse, or take any Peloton classes from the on-demand library.
Update – This outage was fixed around 1:45pm ET, after having been down for around 45 minutes, although there were some workarounds while the main library had been down.
Rather than show the list of classes, members are seeing a message of “No Classes Found” on Peloton.
The outage appears to have begun around 1:00pm ET.
The bug is impacting all platforms – the Peloton website, apps like the Peloton iPhone & Android app, as well as hardware devices like the Peloton Bike, Tread, and Row.
Some members are reporting that they are still able to access classes via their workout history, as well as some collections and programs – so this appears to be an issue with the list of classes in the main library itself. In a status message, Peloton said that classes should be able to be started from the home screen of hardware devices – even if the library itself isn’t loading. In addition, searching for a class by name appears to be working as well as a workaround while the main on-demand library is not loading.
Around 1:10pm, Peloton created an outage for this incident. The incident was titled “Classes not loading”
The message stated that “Team has identified the issue causing an issue with loading classes. Rollback is in progress and members should be able to load classes again”
The message was then updated to remove the “and members should be able to load classes again” part – indicating that work was still ongoing to bring Peloton back up.
This status message implies that Peloton was rolling out a new feature, or update, which caused the issue. Peloton was “rolling back” the update to restore the previous codebase, which didn’t have an issue.
Peloton will then investigate the latest release, and patch any bugs before trying to roll it out again.
Peloton fixed the issue around 1:45pm – restoring the on-demand library classes for their users.
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