Peloton Has Identified An Issue with the Original Peloton Bike Seat Post & is Working with the U.S. Consumer Product Safety Commission (CPSC)

Peloton has revealed via their most recent 10-Q quarterly filing that they have identified a potential problem with the seat post on the original Peloton Bike (not the Bike+) and notified the U.S. Consumer Product Safety Commission (CPSC) above the issue. The filing states that a fix & action plan has not yet been approved by the CPSC, but once it is, they will make that fix available to members.

UpdatePeloton & the CPSC officially recalled the Peloton Bike on May 11th.

The 10-Q report notes that Peloton is aware of 35 reported incidents, out of around 2.4 million original Peloton bikes having been sold. 12 of these incidents resulted in injuries, including a wrist fracture.

The specific issue being addressed is that the seat post itself can snap or break at the point where it is welded.

According to a memo sent to Peloton employees obtained by Bloomberg, this issue was proactively found & raised internally by a new Product Safety Compliance Program, which was formed at Peloton following the Tread+ recall:

As you may know, Peloton has an Executive Product Safety Committee that is responsible for addressing safety risks associated with our products, services and apparel. This committee was formed as part of a new Product Safety Compliance Program and to address, in part, the lessons we learned following the Tread+ recall. As co-chairs of that Committee, we want to share a current example where we are doing exactly that.

The memo also notes that working with the CPSC means they won’t officially announce the plan until it gets fully approved by the agency.

The 10-Q filing says that Peloton “voluntarily notified” the CPSC about the issue, and are actively working with the agency to finalize a plan:

We determined that a corrective action plan (“CAP”) is warranted and are cooperating with the CPSC to finalize the proposed CAP. […] Once finalized, we would make available the approved remedy to original model Bike owners.

Peloton is not halting sales of the original Bike, and as the filing states, the CPSC is finalizing a plan on how to handle the issue – so nothing has been publicly announced at this time by the agency. The issue only affects the original Bike, not the Bike+.

The company reports in the filing that they have adjusted their earnings with an expected $8.4 million cost associated with a potential fix for the issue, pending approval from the CPSC.

The memo to employees highlights that Peloton now aims to work more closely with regulators on safety issues:

You may be wondering why we have taken this action for an impact of this size. As a Member-first company, and as part of our commitment to product safety, we always work proactively with regulators and follow their lead in all safety related matters to protect our Members.

This approach contrasts with Peloton’s response when the safety of the Tread+ was first called into question in 2021. At the time, Peloton initially disagreed with the CPSC’s recommendation for a recall of the device – with former CEO John Foley emailing members telling them there were no plans for a recall. That changed a few weeks later, and Peloton then announced a voluntary recall and stopped new sales of the Tread+. Earlier this year Peloton agreed to a $19 million penalty over their initial handling of that recall.

You can read the complete internal memo about the issue that Bloomberg first reported on below:

As you may know, Peloton has an Executive Product Safety Committee that is responsible for addressing safety risks associated with our products, services and apparel. This committee was formed as part of a new Product Safety Compliance Program and to address, in part, the lessons we learned following the Tread+ recall. As co-chairs of that Committee, we want to share a current example where we are doing exactly that.


As a part of our continued evaluation for product safety, we identified a potential issue involving the seat post of our original Peloton Bike, and swiftly and voluntarily, notified the US Consumer Product Safety Commission (CPSC). We are working in lockstep with the CPSC which means we will announce a corrective action plan once approved.


Out of 2.4 million Bikes sold in the US and Canada, there have been reports of 35 seat posts breaking during use as of April 30, 2023. Of these, 12 involved reports of injuries, including one wrist fracture. You may be wondering why we have taken this action for an impact of this size. As a Member-first company, and as part of our commitment to product safety, we always work proactively with regulators and follow their lead in all safety related matters to protect our Members.


Working closely with the CPSC means we will only announce a corrective action plan once approved. Subsequently, we are not able to provide ongoing updates in real time until our plan is approved and ready to be announced to Members. We will continue to keep you informed as best we can.


Support the site! Enjoy the news & guides we provide? Help us keep bringing you the news. Pelo Buddy is completely free, but you can help support the site with a one-time or monthly donation that will go to our writers, editors, and more. Find out more details here.

Get Our Newsletter Want to be sure to never miss any Peloton news? Sign up for our newsletter and get all the latest Peloton updates & Peloton rumors sent directly to your inbox.

Avatar photo
Katie Weicher
Katie Weicher is a writer for Pelo Buddy. She purchased her Peloton Bike in 2016 and has been riding, strength training, and yoga flowing ever since. You can find her on the leaderboard at #kweich.

Leave a Reply

Your email address will not be published.